Privacy Policy

Man With a Van Blackheath Privacy Policy

This Privacy Policy explains how Man With a Van Blackheath collects, uses, stores and protects personal data relating to our customers and prospective customers in the Blackheath area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws, and how you can exercise those rights.

Scope of this Privacy Policy

This Privacy Policy applies to all Man With a Van Blackheath customers and prospective customers in the Blackheath area who contact us, request a quote, make a booking, or otherwise use our services. By providing your personal data to us or using our services, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

We collect and process different types of personal data depending on how you use our services and how you interact with us. This may include the following categories of information.

Identification and contact details: Name, address, collection and delivery addresses, contact details such as mobile or landline number and other communication details that you provide when contacting us or using our services.

Booking and service information: Details about your requested move or transport service, including dates and times, property access information where relevant, inventory or description of items to be moved, special instructions, and any related correspondence.

Payment and transaction data: Information relating to payments you make for our services, such as payment amount, payment method and transaction references. We do not store full card details if you pay by card; these are processed securely by our chosen payment processor.

Communication records: Information contained in messages and communications between you and us, including enquiries, quotes, complaints, feedback and any other correspondence by phone, text, messaging service or other communication channels.

Technical and usage data: When you visit our online pages or use digital services relating to Man With a Van Blackheath, basic technical information such as IP address, browser type, device information and general browsing activity may be collected through standard logging or analytics tools.

How We Use Your Personal Data

We use your personal data for the following purposes.

To provide and manage our services: This includes handling enquiries, providing quotes, confirming and managing bookings, scheduling and carrying out moves, communicating with you about your booking and providing customer support.

To process payments: We use your payment and transaction information to take payment for services provided and for accounting, tax and financial record keeping.

To communicate with you: We contact you with information relating to your enquiry or booking, such as confirmations, reminders, changes to arrangements, and responses to your questions or feedback.

To improve our services: We may analyse service usage, feedback and operational data to improve our services, manage our business, train staff and enhance customer experience.

To meet legal and regulatory obligations: We may use and retain certain data as required by law, for example for tax, accounting, record keeping, or to respond to lawful requests from authorities.

To protect our business and prevent misuse: We may use data to help prevent fraud, misuse of our services, or to protect our rights, property and safety and those of our customers.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under applicable data protection laws. Depending on the purpose, the lawful basis will usually be one or more of the following.

Contract: Processing is necessary to enter into or perform a contract with you, for example when you request a quote, make a booking or use our services.

Legal obligation: Processing is necessary to comply with our legal obligations, such as tax and accounting rules or responding to lawful requests from public authorities.

Legitimate interests: Processing is necessary for our legitimate interests in operating, managing and improving our business and services, provided that these interests are not overridden by your rights and interests. This may include communications about your booking, improving service quality, and ensuring security.

Consent: In some limited situations we may rely on your consent, for example where this is required for certain types of optional communications or analytics. Where we rely on consent, you have the right to withdraw it at any time.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, and to comply with our legal, accounting and reporting obligations. Retention periods may vary depending on the type of data and the purposes of processing.

Booking and service records, including key correspondence and transaction details, are typically retained for a number of years after the date of service to enable us to address any queries, legal claims or complaints and to fulfil our legal obligations.

Payment records and tax related documentation are kept for the period required by applicable tax and financial regulations.

General enquiries that do not lead to a booking may be kept for a shorter period, sufficient to respond to your enquiry and maintain basic business records.

When personal data is no longer required for the purposes for which it was collected and we are not legally required to keep it, we will delete it or anonymise it in a secure manner.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where this is necessary to provide our services, manage our business or comply with the law.

Service providers and processors: We may share information with third party companies that provide services on our behalf, such as payment processing providers, IT and hosting providers, communication tools, route planning or scheduling systems, or professional advisers. These third parties act as data processors in relation to your personal data and are only permitted to process it in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to keep your data secure and confidential.

Business partners and subcontractors: Where necessary for the performance of your booking, we may share relevant information with trusted subcontractors or partner drivers who assist with the move or transport service. They receive only the information required to carry out the agreed work and are expected to handle your information securely and in line with data protection requirements.

Legal and regulatory authorities: We may disclose personal data when required to do so by law, regulation or court order, or where disclosure is necessary to protect our rights, property or safety or those of our customers or others.

In all cases, we aim to ensure that any sharing of your data is limited to what is strictly necessary and that appropriate safeguards are in place.

International Transfers

In general, we aim to store and process your personal data within the United Kingdom or the European Economic Area. If we use any service providers that involve transfers of personal data outside these regions, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections required by data protection law.

Security of Your Personal Data

We take reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure storage, encryption for certain data, staff training, and regular review of our security practices.

However, no system or method of transmission over the internet is completely secure. While we work to protect your personal data, we cannot guarantee its absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to the personal data that we hold about you. These rights apply to all Man With a Van Blackheath customers and prospective customers in the Blackheath area, subject to certain legal limitations and conditions.

Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, for example while we are dealing with a correction request or a dispute about the lawfulness of processing.

Right to data portability: In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible.

Right to object: You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. In such cases we will stop processing unless we have compelling legitimate grounds or need the data in connection with legal claims.

Right to withdraw consent: Where we rely on your consent for specific processing, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing carried out before consent is withdrawn.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any updated version will apply from the date it is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle your personal data.